Good to know. Let me know how the RMA process goes. Not a fan of shopping at sites with bad customer service.
@Anks329
So, here's how it has gone.
Mad Hornets did not respond to my first email after a full 24 hours. I wasn't too bothered by this, but I needed to be persistent in my opinion, so I called their publicized customer service number. I got a voicemail, so I left a message with the order #, and what the problem was. They sent me a text late in the day on Tuesday, asking for pictures. I took two pics and sent them in my reply, while also linking to a pic on their site that clearly shows the green wire that's supposed to be there. Nothing for another full 24 hours. Mid-day Thursday, I sent a text back to the number that had texted me, saying I just wanted to be sure my email went through, since it had some fairly big attachments. I got a response late on Thursday night, saying my pics had been "well received" and someone would reach out shortly. Friday afternoon, they reached out with their solution: they offered me a 10% credit and instructions on how to fix the wire myself with a razor blade and a soldering iron.
Just for ***** and giggles, I split open the control box to see if what they were saying was feasible. It mostly was not ... the contacts where the wires connect are all VERY small, and the entire board is coated in a rubbery substance that I assume is supposed to protect it from moisture. I got the board out anyway and decided to try my luck. I was able to solder a thin wire to the back of the board without fouling up or jumping any of the contacts ... it was sheer luck, but I am pretty proud of that!
I responded back anyway, asking for an exchange, and they haven't answered me yet. I'm not certain they are going to, but if they do, I'll let you know.
*edit* A little editorial I should add about this wing in particular ... after I got the wire soldered on, I tested it. Everything works fine now, but for some reason, the red brake light overrides every other mode when multiple wires are fed 12v. What this means is, say you're in reverse. If you're not touching the brakes, your lighting illuminates bright white for reverse, but if you touch the brake while in reverse, the lighting goes solid red. Same for both turn signals: if you're coasting to a stop with a signal on, then press the brake, the red brake light overrides the signal light. Really dumb, it basically defeats the purpose imo. I can't decide which is worse: connect every wire EXCEPT the brake wire and use it that way so the signals and reverse work right, or connect ONLY the brake wire and just do without reverse and signals.




